ATHLETA — Shipping & Refund Policy

Shipping Policy

Primary Shipping Countries

  • For Egypt, Jordan, and Germany, orders are shipped locally to ensure faster delivery.
  • Estimated delivery time will be up to 5–7 working days.
  • For orders from countries not currently listed, delivery time will depend on the destination country and the selected shipping method.

International Shipping

Shipping details and estimated delivery times are shared via email after order processing. Delivery times vary based on:

  • Destination country
  • Courier service
  • Product availability
  • Local logistics

Shipping Cost

  • Shipping fees depend on destination and courier rates. Athleta does not control courier pricing or policies.

Delays

  • Athleta is not responsible for delays caused by couriers or external logistical factors.

Incorrect Addresses

Customers are fully responsible for issues caused by incorrect or incomplete addresses, including:

  • Delivery failures
  • Return or redelivery fees
  • Reshipping and handling costs

Tracking

  • Tracking information is not available for standard shipments.

Refund Policy

Returns or exchanges must be requested via our official email within 14 days of receiving your order.

Return Conditions

  • Item must be unused, in original condition and packaging
  • Refunds cover product price only (shipping fees are non-refundable)
  • If the item is defective or a mistake occurred on our side, we will cover the replacement shipping cost.
  • Returns caused by incorrect address details or refusal to pay customs fees will have all related return costs deducted from the refund.

Out of Stock Items

  • Due to our limited production model, some items may sell out quickly.
  • Out-of-stock items are not always restocked immediately to maintain quality and exclusivity.
  • Availability updates are shown on the product page.

Production

  • All Athleta pieces are produced in carefully selected factories that meet our quality and ethical standards.
  • We focus on creating durable, functional, and timeless essentials rather than mass-produced items.
  • This approach prioritizes craftsmanship, fair production, and long-lasting materials.
  • Thank you for supporting thoughtful production over fast fashion.